Privacy Policy

Last updated: 26 February 2026  |  PDPA Malaysia Compliant

1. Introduction

iBet Malaysia ("we", "us", "our") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide to us when you use iBetMalaysia.com (the "Website") or any of our related services.

This Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all personal data processed by iBet Malaysia in connection with our services. By using our Website, you consent to the collection and use of your information as described in this Policy.

2. Personal Data We Collect

We collect the following categories of personal data:

  • Identity Data: Full name, date of birth, Malaysian IC number (MyKad), gender, and profile photograph.
  • Contact Data: Email address, Malaysian mobile phone number, and residential address.
  • Financial Data: Bank account number, payment method details (masked), transaction history, and deposit/withdrawal records.
  • Technical Data: IP address, browser type and version, device identifiers, operating system, time zone setting, and pages visited on our Website.
  • Usage Data: Information about how you use our Website and services, including bets placed, games played, betting history, and session data.
  • Marketing Data: Your preferences regarding receiving marketing communications from us and our partners.
  • Communications Data: Records of communications with our customer support team, including LiveChat logs, email correspondence, and call recordings (where applicable).

3. How We Collect Personal Data

We collect your personal data through the following means:

  • Direct interactions: When you register an account, make a deposit, place a bet, contact support, or interact with any feature of our Website.
  • Automated technologies: As you interact with our Website, we automatically collect Technical Data using cookies, server logs, and similar technologies.
  • Third parties: We may receive data from payment processors, identity verification service providers, and fraud prevention agencies.

4. Purpose of Data Collection (Notice & Choice Principle)

We process your personal data for the following purposes:

  • Account registration, verification, and management.
  • Processing deposits, withdrawals, and bet settlement.
  • Fraud prevention, AML compliance, and identity verification.
  • Personalising your experience and providing customer support.
  • Sending service communications, account alerts, and (with your consent) marketing communications.
  • Complying with legal and regulatory obligations.
  • Improving our products and services through aggregated analytics.

5. Data Sharing & Disclosure (Disclosure Principle)

We do not sell your personal data to third parties. We may share your data with:

  • Payment processors: To facilitate deposits and withdrawals (e.g., FPX service providers, e-wallet operators).
  • Identity verification providers: To verify your identity and age as required by our compliance obligations.
  • Fraud prevention agencies: To detect, investigate, and prevent fraud or other illegal activities.
  • Analytics providers: Anonymised/aggregated data only, for website performance and user experience improvement.
  • Regulatory authorities: When required by law or regulation to disclose information to Malaysian regulatory bodies.
  • Legal advisors: In connection with any legal dispute or claims process.

6. Data Security (Security Principle)

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmissions, password hashing using industry-standard algorithms, role-based access controls for our employees, regular security audits and penetration testing, and two-factor authentication (2FA) for account access.

7. Cookies

Our Website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:

  • Essential cookies: Required for the Website to function properly. Cannot be disabled.
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Can be disabled via browser settings.
  • Marketing cookies: Used to show you relevant advertisements across the web. Requires your explicit consent.

You can manage your cookie preferences through your browser settings or our cookie preference centre. Note that disabling certain cookies may affect Website functionality.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Specifically: active account data is retained for the duration of your account plus 7 years after closure; transaction records are retained for 7 years per AML obligations; marketing data is retained until you withdraw consent; support communications are retained for 2 years.

9. Your Rights as a Data Subject

Under the PDPA Malaysia 2010, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right of Correction: Request correction of inaccurate or incomplete personal data.
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
  • Right to Prevent Processing: Request that we stop processing your data for specific purposes, subject to legal obligations.

To exercise any of these rights, please contact us via our Contact page with the subject line "Data Subject Request". We will respond within 21 days as required by the PDPA.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting a prominent notice on our Website and, where appropriate, by email. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

11. Contact Our Data Protection Officer

For any privacy-related queries, requests, or complaints, please contact our Data Protection Officer at: privacy@ibetmalaysia.com or via our Contact page.